Date/Time
Date(s) - 12/05/2015 - 13/05/2015
All Day
Location
Exhibition Centre,Dubai, UAE
Categories
The Middle East Call Centre Show (MECC)
The Middle East Call Centre Conference (MECC) is the region’s premier call centre and customer management event. Now in its 19th year, this event attracts international experts, subject matter specialists, and regional professionals from the customer service industry. The event will focus on developing a responsive approach to customers, with a focus on developing strategies, technology, and workforce management practices to improve customer contact capabilities.
Customer centricity is the new corporate reality. Businesses understand that customers are sophisticated; they are connected, social, and mobile and they want service that meets their expectations, is personalised and available when they need it. To deliver service that is productive and cost effective, businesses need an agile and social customer engagement strategy with call centres playing a vital role as primary customer service contacts.
MECC 2015 is the perfect platform for executives, customer service and call centre managers and IT/telcom managers to engage with subject matter experts on operational excellence, outsourcing operations and technology management. Visitors will explore new innovations and developments in call centre technology, which includes speech technologies and open source voice solutions, cloud computing, social media and BPO services.
MECC 2015 is supported by a set of pre-conference tutorials and post-conference workshops to ensure that the most important and critical issues within the expanding regional call centre market are raised and addressed.
